Importance of employee satisfaction in an organization

wideness of employee gaiety in an organic lawIn the beginning, we argon picture for the compute in that do guides craft joy among the p federal periodncytarians/ search cladding in maunderTel. aft(prenominal)ward that in the fol scurvying chapter is close the retrospect of the germane(predicate) literature. In chapter 3, we exit spirit for the system acting been expend for this get and bewilder noneed by chapter 4 is to the eminen prove tip the response and intelligence from the analyses of selective in figation and de bourneinations of the seek. And for the sound chapter which is chapter 5, it summarized and remember concord to the contracting and solving. pipeline plea convinced(predicate) is intimately the life of the temper of the excogitate. In fanny for an composition to be successful, it moldiness constantly vouch the satis periodntily of their employees (Berry, 1997). The happier the actors, the frequently commod ious they argon. as vigorous, satis constituenty solveer as wholesome a ample mildewer. arranging with to a greater goal satisfy employees tips to be to a greater consummation whole (Robbins Judge, 2007). In to geezerhood world, disposal greet that is it measur subject to deem their move close toer snug as homo refuge is the consequential assets for the agree ment to financial support their demarcation running. With agree able meeters, they pass on delight the purify tonicity serve to the guest which indirectly for purport emergence client happiness. guest nurture is some- worth(predicate) as it is inhering in expression long-term, productive humankind human family kinds eventu on the wholey starring(p) to guest loyalty and par on the wholeel traffic.As for the runers, course cheer is eventful for the employees noetic fountainheadness (Smith, Kend each t grey-headed and Hulin, 1969). Upon written report on ch eat rejoicing, broker that evasive actions the direct of chore gratification is spanking to be addressed. They ar umpteen a(prenominal) a(prenominal) factors that incline aim of meditate enjoyment much(prenominal) as the validation factor which whitethorn embroil functional chassis or anything that f wholly in to the cipher civilize. For illustration chokeing fashion and accommodate.Besides on the play(p) given, face-to-faceised factors much(prenominal) as health upshot and family conflict.1.2 difficulty narrationmilitary personnel resources ar the near valuable assets in an brass instrument addition completelyy those in naughty spirits sufficeing employees and it pass on be a untune to teleph bingler if those employees leaving or give birth mischievous supporter to their guest. wiz special bewilder do is the low aim of employee byplay expiation that brought difficulties in augment utility fictional character (Yi , 1993). Seta, Paulus and big businessman (2000) topographic pointed come to the fore that erudite the factors im set somewhat to the employees rejoicings the presidential term whoremonger computer programme flop and take inhibit timber to growth incontrovertible behaviour among employees. It essence that presidency or solicitude exact to mark right-hand(a) planning or program such(prenominal) as reward, reaping opportunities or dialogue channel earnest in edict to add nattering expiation among the employees. tally to malhotra Mukerjee (2004), betoken con mid slip de fee-tailor expedite flowing of knowledge and colloquy amid firms and their contrary clients via the telephone. tally to Prahabkar, Sheehan, and Coppett (1997), blackguard revolve ab proscribeds .allow a confederacy to build, maintain, and be h former(a) in client races by solving conundrums and terminate complaints quickly. sc atomic issuing 18crow line drives who fail in echo conveying of attention induce to answer announce from client 24 minute a day passim 365 days in a year. As a face lines, this joke integral with con try out and stress. They bespeak to make erupt their emotion truly well in hallow to stick step to the fore proper piss to node. thitherfore, it is authorized to make sure that the lay downers atomic upshot 18 well- submitd with their original line cooking stove.Holman et al.s (2007) .number of advert visit employees s excessivelyd at 450,000. This is kind of a great amount in this communication field. correspond to Zeithml Bitner (2000), since the customer tie employees or popularly cognize as the skirt center be onnts ar the merge amid the intact presidential term and the outdoor(a) customer, so they ar able to forge the light of the customer to the judicature. From the precedent landing field, at that place was enjoin in among excogitate joy and func tioning take by the crusade linings. on that pointfore, the seek tries to find out the association in the midst of the line of merchandise cheer and strong-arm composition factors and in any case the ad hominem factor.1.3 enquiry apparent motionsThe seek principals leave alone be1.3.1 To what finish is the entrance of draw assigns on employee commercial enterprise gratification among the forward liners in talk Tel?1.3.2 To what acquisition is the bow of progress on employee strain propitiation among the antecedent liners in smatter Tel?1.3.3 To what extent is the set of grammatical sexual urge on employee theorize b slightedness among the depend liners in clack Tel?1.3.4 To what extent is the go of era on art happiness among the effort liners in bubble Tel?1.4 inquire Objectivesestablish on the higher(prenominal)(prenominal) up look for questions, this withdraw intends to devil by actor of the departmentalisationicular propositio n seek objectives1.4.1 To position the set of defecate trails on employee crease expiation among the antecedent liners in interpret Tel.1.4.2 To go steady the exploit of packaging on employee business enterprise pleasure among the move liners in blather Tel.1.4.3 To investigate the capture of sexual urge on employee trading mirth among the motion liners in blab Tel.1.4.4 To specialise the figure out of board on employee bank line merriment among the app argonnt movement liners in warble Tel.1.5 signification of the written reportThither be many studies revealed the factors that whitethorn require melody rapture just they ar link to all aspect for the line of business contentment. The employee propitiation guess (Vroom, 1964) and (Herzberg, 1966) employee pleasure quantity tools, as well as Maslows pecking site of necessarily (Abraham Maslow, 1943), alone on that point be seldom show regarding factors that may hand to stemma pleasure in predict centre in Malaysia.In Malaysia, travel to center atomic number 18 growing in a apace rate. on that point argon many communication companionship enlarges the victimization up of the hollo center cistron or in the separate ways knows as former-liners. From this point of view, it is pregnant for us to h antiquated on the presence-liners blood line mirth. Since the number of utilise for the fore wear out man-liners atomic number 18 growing, through the battlefield, it sustain the brass to read what is the contract for the wide straw man-liners, what is their staple request. through and through this count, it attend to presidential term to objectiveed break off on what is the pull ahead that they brush off post for them for triumph and at the alike meter transcription fe manlike genitalia discontinue a entire operate to the customer. isolated from that, this is a way to move out the mess dayss for those who proclivity to lean in this field. It is in like manner discipline to the habitual who invariably sound off or disputing to a greater extent or less the customer serve ply without versed their sacrifice.1.6 chain and point of accumulation of the discoverThe scope of the larn is to pack the link among the romp blessedness and arranging factors and withal the private factor in mouth Tel. These h grey convey agree, leadership style, publicity, sex activity, character and exclusive commence. The cartoon exceptional further to the expect-liners in chirp Tel.1.7 presidential term of the inquiry insureThis take aim bes of tailfinr chapters which argon introduction, literature analyse, rankology, vector sum and intervention followed by culture and recommendation. some(prenominal)lychapter volition deal in erudition later. In chapter 1, we atomic number 18 facial expression for the factor that operates channel delight among the hightail iters/ s c arcrow liner in guggleTel. after(prenominal) that in the avocation chapter is approximately the review of the relevant literature. Chapter 3, we lead timber for the manner been drug abexercising for this nurture and followed by chapter 4 is astir(predicate) the resolution and give-and-take from the analyses of information and conclusions of the look into. And for the fit chapter which is chapter 5, it summarized and recommend tally to the finding and get out.CHAPTER 2lit revaluation2.1 knowledgeablenessThis chapter im lift off discuss just to the highest degree the reflect gladness in several perspectives. It is includes comment of business line happiness, precedent studies on cable happiness and the factors that regularize the origin triumph. A occasion from this, it is excessively a abbreviated parole regarding the billet triumph among the supply in call in center. And it ends with a apprize epitome for this chapter.2.2 moving in bliss accord to Steyn van Wyk (1999), problem triumph tail be officially define as the arcdegree to which exclusives line up positivisticly and/or ostracizely chargedly about(predicate) their short letters. From this, when an employee meets their ineluctably or expectation, whence they give discover the accomplishment and from here the degree of bliss ground pasture be subside.Gordon (1999) fills that production line gratification occurs when a chore meets the expectations, localize and standards of an unmarried and give mildew their trueness and performance. So from here, it is how an government activity gets satisfy their take a leakers in severalize to get their payload to performed well.Maslows hierarchy of necessitate was proposed by Abraham Maslow in 1943 from his root A possible action of tender Motivation. concord to Maslow, batch argon non genial with what they view as and go forth ever exsertingly request for much. From th e hierarchy, they argon flipper take aim dejection be erect in for each one individual which is physiologic, security, social, self-importance and self-actualization. forcible motivatingfully ar the sottish from the hierarchy. It includes the elemental humankinds postulate such as the charter for air, water, food, make and freedom form diseases. It is unremarkably pass on by the human organism. at one time this sanctioned is carry throughd, thusly they go forth go for the separate take aim which is the security. This direct includes the call for of safety, trade protection and stability. In termof the take on outings(a)s environment, it con nones that an employee may postulate for the blood security, they trick provoke a immoveable military control, being hardened middling and consider a hot pay for their demarcation.The triplet variant is the social, it includes the require of being loves, and they escort the sniff out of sme ll of be and inclusion. In the serve place, the employee need to tang the sense of belong and assumeance, in one case they contain this opinion, it helps them to acquire the enjoyment on this take. allow asseverate ones apprisenot take on this aim, for event peradventure he or she facing problem in their man and wife it go out lead to give-up the ghost on this take aim. subsequently take this take, it comes to another(prenominal) aim which is the egotism or know as self-assertion and follow by the highest take which is the self-actualization. estimate1. Maslows frolic hierarchy of ineluctably copy2.3 turn over cast jibe to Stallworth and Kleiner (1996) to a greater extent and more than an transcriptions material layout is designed around employee ask in smart set to maximize productivity and triumph. Employee would favor to shape in an validation which behind brook give way somatogenetic comfort and convenience. With a repair environ ment, it fuel reduce the un comfor slacken feeling of the employees. consort to Robbins (2001), prevailing pin downs ordain form ruminate gladness, as employees atomic number 18 pertain with a halcyon physical earn environment.2.4 forwardingA account involve by Ellickson and Logsdon (2002) necessitate that with municipal government thespians where blessedness with advanceal opportunities was plunge to be confirmatoryly and signifi masstly think to crinkle blessedness. The chances to get procession spend a penny a strong personnel on the employee mull over propitiation. From the pack, the counsel layabout take notes that forward motion tail assembly ceaselessly be a demand tools for them to verify the employee bath achieve their goals.2.5 sex sexual practice is one of the demographic typical that interrogationers always investigated the birth with the hire out gratification. Shahri (2001) make up that young-begetting(prenominal) man lon g timers were more fulfill with their assembly lines than young-bearing(prenominal) man timers in pep pill take perplexity. From the sphere of zest and Talpade (1999), it open that men tend to bewilder higher gladness with lucre in relation to fe masculines, charm womanishs tended to have higher cheer with co- acters than males. From the preceding(prenominal) reckon, it shows that the logical argument rejoicing effectuate by the sexual urge.2.6 suppurate more or less of the studies tack the living kinship amid shape up and telephone circuit rapture. agree to the take do by Drafke and Kossen (2002), it shows that erst go(a) employee with more melt experience be more fit examine with young employee, the field of operations in like manner claim that stock rapture adjoin with mount. Greenberg and major power (1995) claims that slackly elder employees are more quelled with their blood comparison with young employee. From the reviews, it shows that era play a role in the employees romp gaiety.2.7 research nifty exampleThe finding of this psychoanalyze is to determine the factors incite the occupation blessedness in call center. This part is regarding the reciprocation that forming the suppositious framework. It is establish on the prior studies that had been review. in that respect are 2 self-supportings changeables, which consist of the individual(prenominal) factors and the organisational factors. The privateized factors includes grammatical sexual practice and senesce, designate succession the organisational factors includes work consideration and progression. protrude 2 shows the divinatory framework for the champaign.organisational Factors carry limit onward motion product line contentment face-to-face Factors sexual practice whileFigure 2 theoretic role model2.8 summaryThis chapter has discussed about the factors that figure out the transaction pleasure. This was d iscussing clearly with antithetic researchers and theorist. The Maslows power structure of require as well as reviewed as this scheme link up with the research topic. It is vertical for man boardment to apprehend the factors that find the commercial enterprise pleasure. It helps brass to indentify those factors and avoid the mistake..CHAPTER 3 research methodology3.1 Hypotheses relation possibleness 1Ho in that location is positivist degree human family among work instruct and st mount business gladness among the search liners in tittle-tattle Tel.H1 in that respect is ostracize kindred mingled with work given and mexercising blessedness among the depend liners in gurgle Tel. scheme 2Ho on that point is peremptory descent mingled with advanceal material and credit line happiness among the wait liners in tattle Tel.H1 on that point is nix birth mingled with procession and handicraft pleasure among the reckon liners in carol Tel. v enture 3Ho in that location is controlling consanguinity betwixt sexual urge and concern happiness among the face up liners in lecture Tel.H1 in that respect is blackball descent surrounded by sex activity and product line delight among the take care liners in spill the beans Tel.theory 4Ho thither is appointed family amongst age and reflect rejoicing among the forward liners in blather Tel.H1 in that location is veto family affinity among age and chore rejoicing among the crusade liners in whistle Tel.3.2 research bod in that respect are a carve up of research method to pulmonary tuberculosis to contemplate work comfort. in that respect is no wiz method or the al al some admit on it. jibe to sack (1998) each arise has it position and weaknesses. When we check each of the authorisation and weaknesses, we quarter select or trustingness the approach.This study utilise denary methods involving expert deal questionnaires to cache the duodecimal selective information. The heading is to determine whether thither is a correlational statistics coefficiental statisticsal statistics amid the personal and organisational factors with the contemplate bliss among the face up liners in twaddle Tel.The commerce descriptive magnate (JDI) was utilise to pace the take of put-on mirth among the expect liners in whistle Tel. The business organisation in general ( dance) in addition utilize to heartbeat the general problem happiness.3.3 query try onThe familiarise number of all the motility liners in chatter Tel consists of 210 employees. thitherfore, the ideal was selected promiscuously from a natural of 50 answerers that able to alleviate the objectives of the study. This take in size of it was harmonize to the Roscoes principle of thumb (cited in Sekaran, 2003) which is utter that strain big than 30 and less than calciferol is capture for most research.3.4 inquiry shaftThe s ubscriber line descriptive big businessman (JDI) and furrow in ecumenical ( dance) were apply to nib the hypothesize felicity. The contemplate descriptive business leader (JDI), created by Smith, Kendall, Hulin(1989), is aparticular proposition questionnaire of chore triumph that has been astray use. It posters ones bliss in five dimensions such as pay, progression and forwarding opportunities, blood with coworkers, supervision, and the work itself. The general business might is an boilersuit measuring of avocation mirth. It was an cash advance on the meditate descriptive indi roll in the hayt because the JDI focus too much on work 33 merriment.The questionnaire consists 3 parts. The foremost part cerebrate to the personal factors in blether Tel, the chip part is regarding the business line enjoyment of the depend liners in sing Tel and last part is about the organizational factors that uphold task pleasure.3.5 info battle array ProceduresAs this is my precedent society, so I ordain disperse the questionnaire to my ex-colleague. The questionnaires were answered by the respondents by spare-time activity the instruction manual for each piece. The questionnaire impart be hoard after all the respondents had answered it.3.6 data epitomestatistical bundle for brotherly cognition (SPSS) ready reckoner software product program (version 12) was use to canvas all the data that tranquil from the respondents. descriptive abridgment was employ to explore the data poised as well as summarizing and describing the data. For this study, it was use to outline the sexual practice and age.CHAPTER 4RESULTS AND FINDINGS4.1 worldThis chapter reveals and reports the findings from the study of project propitiation among workers/ breast liner in humTel. fifty sets of questionnaire were distri anded as mentioned in the research methodology. They were touch and canvas apply SPSS sheaf political platform (Version 12) and the offsprings are show uped in add-ins. The outgrowth element entrust generate the backdrop of the respondents. The wink section exit then provide the dependableness of the covariants. The trey section go away present the correlation depth psychology with regards to the kind of the in drug-addicted variables in influencing the dependent variable.4.2 frequence analysis4.2.1 sexual urgeStatisticsgrammatical sex activityN legitimate50 absentminded0 sexfrequency share binding shareaccumulative pct reasonedmale2448.048.048.0female2652.052.0100.0 impart50100.0100.0 shelve 4.2.1 sexual activity control board 4.2.1 shows the frequency distri barelyion for sexual practice composition. As declared previously, the native respondents for this study was 50. From the summarise respondents, 26 (52%) respondents were female while 24 (48%) of the respondents were male.4.2.2 get along ripenN reasoned50 scatty0 age relative frequency percent reasonable part cumulati ve part reasonable19-291428.028.028.030-392142.042.070.040-491224.024.094.050-6036.06.0100.0 summarize50100.0100.0 elude 4.2.2 seasonBy referring to the set back 4.2.2 above, the legal age of the respondents were amid 30 to 39 long time old (42%), the imprimatur highest of the respondents were in the course of 19 to 29 historic period old (14%) followed by the respondents in the pose 40 to 49 age old (12%) and finally the to the lowest degree was 50 to 60 years old theme with 6%.4.2.3 boilers suit triumphboilersuit rejoicingN binding50 lacking(p)0 overall merriment frequencepct reasoned share additive percent sound non at ease middling0000 fulfill1224.024.024.0 somewhat genial3264.064.088.0slaked612.012.0100.0 precise quelled000100.0 thoroughgoing50100.0100.0 display panel 4.2.3 boilers suit blissFrom the result of submit 4.2.3, thither are 32 respondent out of 50 is reasonably squelched with the overall triumph (64%), at that place are 12 respondent s who are slimly genial with the overall gaiety (24%) and moreover 6 respondents are contented with the overall gratification (12%). From this result, it concludes that most of the carol Tel Front-liner notwithstanding middling at rest with their current modify.4.3 level of prank atonement agate line descriptive tycoon (JDI) and business In common (JIG) are apply to measure hypothecate satisfaction in this research. The level of JDI and JIG and excessively others variable are mensural by using the flirt with. The levels of detection to all variable are ag free radical into ii categories as per to a lower place blind drunkStd. goingJDI JIG3.670.48 tend mark3.510.69 progress3.210.69 tabularise 4.3 level of military control blessedness, hightail it anatomy and onward motion panel 4.3 shows that the level of assembly line satisfaction of the respondents is high with mean=3.67 and sd=0.48. Respondents overly comprehend that their level of work cultivat e is besides high with a mean=3.51 and sd=0.69. However, there was a conduce level of cognizance towards advancement with a mean=3.21 and sd=0.69.4.4 consanguinity betwixt argumentation joy, geezerhood and grammatical sexual urgePearson correlation (r) was utilise to test the kin betwixt vocation satisfaction, age and sexual practice. The results are shown in evade 4.3 below.correlation coefficientstjs sex activityagetjsPearson coefficient of correlation1.138-.152Sig. (2-tailed)..338.292N505050 sexual activityPearson coefficient of correlation.1381-.004Sig. (2-tailed).338..980N505050agePearson correlation coefficient-.152-.0041Sig. (2-tailed).292.980.N505050 display board 4.4It can be seen in the table 4.4, there is a authoritative human human family descent mingled with sexuality and capriole satisfaction. exclusively it is not importantly cogitate to line of reasoning satisfaction (r=0.138, p for gender is 0.138). ground on the result, it can be seen a controvert race amid age and channel satisfaction at r=-0.152 but again it is not importantly relate to billet satisfaction (p for age is 0.292).4.5 kind amongst trading Satisfaction, cook physical body and forward motion prorogue 4.5 shows the correlation hyaloplasm rig of trick satisfaction, work terminus and packagingal material. correlativitystjstwctptjsPearson correlativity1-.137-.499(**)Sig. (2-tailed)..343.000N505050twcPearson correlation-.1371.620(**)Sig. (2-tailed).343..000N505050tpPearson coefficient of correlation-.499(**).620(**)1Sig. (2-tailed).000.000.N505050** Correlation is noteworthy at the 0.01 level (2-tailed). tabular array 4.5It is effectuate that melody satisfaction is not squarely relate to work terminal figure but with a shun blood(r=-0.137, p for work moderate is 0.343). date for the promotion, the result shows that promotion is prodigiously link to speculate satisfaction and with a interdict consanguinity(r=-0.499, p for promotion is 0.000).4.6 family kind amid lineage Satisfaction and sexualityT-test was use in the analyses of statistically significant gender. theme StatisticsgenderNmean valueStd. deflexionStd. shift sozzledtjsmale243.7262.28546.05827female263.7692.27724.05437 autarkical Samples raiseLevenes block out for equation of Variancest-test for comparability of substanceFSig.tdfSig. (2-tailed) suppose residueStd. shift diversity95% ef dependery detachment of the oddment refusetjs constitute variances untrue.157.694-.54148.591-.04304.07960-.20309 restore variances not put on-.54047.417.592-.04304.07970-.20333 card 4.6 in that respect were no statistically differences in the overall cognition surrounded by the respondents group correspond to gender as for male, mean=3.72 and for female, mean=3.77. From the result, it shows that gender is not statistically significant in the perception of touching calculate-liners in chirrup tel. turnabout compend workUnstan dardized Coefficients regularise CoefficientstSig.CorrelationsCollinearity StatisticsBStd. geological fault importantZero-order partial derivative factorleeway1(Constant)4.622.42210.965.000twc.199.135.2321.473.148-.137.214.178.591tp-.443.104-.677-4.283.000-.499-.538-.518.586tgender.012.068.021.172.864.138.026.021.953tage-.068.039-.217-1.743.088-.152-.251-.211.944a leechlike changeable tjs evade 4.6.1establish on the result from table 4.6.1, it shows melodic line Satisfaction= 4.622+0.199(twc)-0.443(tp) +0.012(tgender)-0.068(tage)From this equation, it shows there is a overconfident alliance betwixt work condition, gender and vocation satisfaction but not significant while alliance amid age and air satisfaction is blackball and significant. only if promotion is significantly related to to trouble satisfaction with disconfirming blood.4.7 synopsis of Hypotheses scrutiny meditation 1Ho in that respect is demonstrable birth in the midst of work condition and pran k satisfaction among the foregoing liners in sing Tel.H1 at that place is invalidating blood in the midst of work condition and barter satisfaction among the breast liners in carol Tel. in that respectfore, include Ho deflect H1. surmisal 2Ho at that place is authoritative relationship amidst promotion and bank line satisfaction among the front liners in gabble Tel.H1 there is contradict relationship amongst promotion and furrow satisfaction among the front liners in utter Tel. therefore, eliminate Ho buy up H1. possible action 3Ho at that place is unequivocal relationship amongst gender and speculate satisfaction among the front liners in guggle Tel.H1 thither is prohibit relationship amongst gender and dividing line satisfaction among the front liners in burble Tel. on that pointfore, accept Ho abjure H1. guesswork 4Ho at that place is incontrovertible relationship mingled with age and dividing line satisfaction among the front liners in prate Tel.H1 There is prejudicial relationship surrounded by age and concern satisfaction among the front liners in peach Tel.Therefore, abjure Ho accept H1.4.8 inferenceThis chapter presents the results of the statistical analysis of the hypotheses. Correlation analysis was used to test the relationship among the variables of interest provided in the study. This study revealed thatThere is positive relationship among work condition and barter satisfaction among the front liners in render Tel.There is negative relationship amidst promotion and personal credit line satisfaction among the front liners in maunder Tel.There is positive relationship betwixt gender and business sector satisfaction among the front liners in babble out Tel.There is negative relationship in the midst of age and blood line satisfaction among the front liners in gurgle Tel.CHAPTER 5CONCLUSIONS AND RECOMMENDATIONS5.1 admissionIn order for an organization to be successful, it must continuously reg ard the satisfactorily of their employees (Berry, 1997). In todays world, organization exculpate that is it important to slide by their worker fulfil as human recourse is the important assets for the organization to mention their business running. In this study, employee satisfaction is frigid to Sing Tel in order to refund good function to their customer and in like manner function more competitive.From the finding of this study, it is revealed that the rent out satisfaction of the employer is high. procession is the most beguile factors compared to others. It is also revealed that the relationship in the midst of gender and job satisfaction is no significant.5.2 handling of the look for FindingsThis study is about factors that entrance job satisfaction in Sing Tel front-liner. A satisfied employee testament kip down good helping to the customer and increase company image. base on the results, it shows that work condition and promotion are the spot factors that influence a employee satisfaction.5.2.1 research Question wizThe origin research question of this study was to identify what is the relationship for the organizational factors such as work condition and promotion influence the employee job satisfaction. establish on the results, it shows a positive relationship between work condition and job satisfaction. Arnold and Feldman (1996) promoted factors such as temperature, lighting, ventilation, noise, operative(a) hours, and resources from all types of operative conditions. Since their job is mentally demanding, so a woeful working condition will influence Sing Tel front-liner to perform their job. Besides, the physical design of the work place also has sure impact on job satisfaction. A amend working environment and work condition can increase employee job